Improving online and offline channel integration

• Lay clear policy on processing online merchandise returns and train your sales person in the same
• Includes contact information, FAQs, guarantees, return policies, and tips for all online customers.
• Implement a store locator feature that includes store locations, hours, and events.
• Give store pickup an option for purchases and include real-time inventory levels, where applicable.
• Offer gift certificates that can be redeemed online as well as offline.
• Send e-mail notifications of the order, shipping, and return credit
• Suppy all relevant information for store return of merchandise on the packing slip or invoice.